Terms & Conditions

Customer Agreement

NE Delivery is not responsible for the delivery drivers which use this service. The agreement is between the customer and the delivery driver and ELITE Promotions is only responsible for providing the software to facilitate the service.

After you order, we notify nearby drivers and attempt to find a driver who can purchase items on your behalf and deliver them to you. By ordering, you agree that your personal details (including location and phone number) may be used for the purpose of sourcing nearby drivers.

Customers agree to check the items which they receive and understand the mistakes cannot be rectified later.

All purchases such as tobacco are made directly from the local shops and the contract and license to sell is with the shop. The driver is contractually acting as agent of the customer. You purchase upon the understanding that you are purchasing directly from the shop and that NE Delivery and the drivers are responsible solely for delivery. Deliveries will not be left unattended and proof of age must be shown to the driver upon delivery. If you cannot provide proof of age, the products will be returned to the shop at your cost. We operate a strict Think 21 Policy.

By providing the order number to a driver, you have confirmed receipt of the delivery. We aim to deliver within 60-90 minutes (or the timescale notified to you) however, occasionally, drivers may take longer due to circumstances out of their control.

Our maximum liability is for the cost of the items paid for. You understand that there is a mark-up on product prices which is used to pay the driver, other costs and profit.

We may as a result of your interaction with our website and our communications with you hold and process personal information obtained about you. The types of personal information we collect may include.

• Your name.
• Your phone number.
• Your email address.
• Your address.
• Your order details

When visiting the site, we may collect certain non-personal information such as the type of computer operating system and your internet service provider. We sometimes use this information to improve the design and content of the website and enable us to personalise your experience.

The personal information that you provide will be used by us.
• To process enquiries.
• To register you for and send you newsletters and vouchers

• To provide suggestions and personalise your experience on the website.
• Any other purpose indicated at the time you voluntarily provide your personal information
• We will provide your address, phone number and the items in your order to freelance delivery drivers in your area. We only provide this information to a driver once they accept the delivery. The reason for this is so that they may fulfil your delivery.
• We will provide delivery driver's name and phone number to customers if they request it.
• We will provide customer or delivery driver's details to law enforcement officials or for the purpose of investigating crime.

We do not store credit card details nor do we share customer details with any 3rd parties.

Refund / Cancellation Policy

You can cancel any time up until the day of delivery. As some items are weighed and cut to order, refunds may not always be possible unless the goods are faulty or not as described. Refunds are at the suppliers’ discretion. If you cannot resolve a complaint to your satisfaction, you may contact us and we will arbitrate.

All approved refunds will take 7-10 working days to process.

Data Protection

We are the data controller of the personal data you provide to us.
We use your personal data in order to:
- Provide e-commerce services on the websites
- Identify you as a registered user when you log in to the website and re-visit the Website
- Improve the Website and our services
- Send you our newsletters

- Send you text alerts for your orders
- Enforce these terms and conditions
- Protect our rights, privacy, safety or property
- Allow us to pursue available remedies and/or limit any damages that we sustain

We keep the the personal data you provide for as long as you have an account in order to provide you with our services. We will delete this information upon your request.

Website Developers and Owner

This website is managed by ELITE Promotions on behalf of NE Delivery

Current Director of the business is Chantelle Mary Welch

Nitrous Oxide (N2O) Cream Charger cartridges

MISUSE: We will refuse to sell Nitrous Oxide (N2O) Cream Charger cartridges to you if we suspect you intend to misuse them or are under 18. ID will be required upon delivery. Nitrous Oxide will NOT be delivered to the following places: - University Halls of Residence - Colleges - Schools

N20 Chargers – Customer Agreement

Statement 1

You understand that inhalation of Nitrous Oxide carries a risk of serious health consequences. The risks of such misuse include narcosis, asphyxiation and potentially death.

Statement 2

You confirm you are the named purchaser and that you are at least 18 years of age.

Statement 3

You confirm that you do not intend to misuse the Goods for their psychoactive effects, or supply the Goods to anyone who you believe (i) may be under 18 years of age, or (ii) may misuse the goods for their psychoactive effects

Statement 4

You will take all reasonable measures to ensure that the products are used only in accordance with the instructions and will be kept secure so that they cannot be misused by children or others.

Statement 5

You will ensure that if reselling our products that any signage, labelling or information which relates to or accompanies the products explains it is for catering or erotic use and does not suggest any other use. You confirm that you are aware of the HAZARDOUS nature of Nitrous Oxide and will not interfere with the packaging to obscure safety information and will take all necessary measures with regards to storage and transportation of the cartridges. The cartridges will NEVER be put aboard an aircraft, heated in any way or pierced with anything other than a cream whipper.

By using our websites online ordering platform it signifies that you have agreed to the above statements.

N20 Safety & Misuse info click here